Drucker on Manners

After writing my Etiquette posts, I was given a paper on Manageing Oneself.  The whole paper is worth a few minutes to read, but I found this poignant considering my former train(s) of thought. . .

“Manners are the lubricating oil of an organization. It is a law of nature that two moving bodies in contact with each other create friction. This is as true for human beings as it is for inanimate objects. Manners- simple things like saying “please” and “thank you” and knowing a person’s name or asking after her family enable two people to work together whether they like each other or not. Bright people, especially bright young people, often do not understand this. If analysis shows that someone’s brilliant work fails again and again as soon as cooperation from others is required, it probably indicates a lack of courtesy – that is, a lack of manners.”

-Peter Drucker

Managing Oneself

Harvard Business Review, January 2005, pp100-109

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